Privacy policy

Last updated: May 8th 2025

1. Introduction

At Maya, your trust means everything. Whether you’re here to explore natural ways to relax or searching for long-term pain relief, we’re committed to creating a safe, transparent experience. This Privacy & Safety Policy explains how we collect, use, and protect your information, and how we keep your experience secure while shopping with us.

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2. Information Collection and Use

We collect the information you give us — like your name, email, shipping address, and payment details — only when you make a purchase or sign up to our newsletter. We also gather technical data like your device type or pages visited to help improve your experience and site performance.

We never sell your data. We use it solely to:

  • Process orders and deliver your products
  • Communicate with you about your order
  • Improve our website and customer experience
  • Send occasional updates or offers (only if you opt-in)

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3. Types of Data Collected
Personal Information
  • Full name
  • Email address
  • Shipping & billing addresses
  • Payment details (processed securely via third-party gateway
Usage Data
  • Pages visited
  • Time spent on each page
  • Device/browser information
  • IP address

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4. Use of Data

The data we collect helps us do three main things:

  1. Fulfil orders: to get your product to you quickly and securely.
  2. Support you: if you reach out with questions, returns, or feedback.
  3. Improve: understanding what pages are visited most helps us make the site better for you and other customers.

We do not track or profile you beyond what’s necessary to operate the store or communicate with you.

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5. Safety and Product Use

Our mats and pillows are designed to support wellbeing, recovery, and pain relief. That said, they are not a medical device and should not replace professional treatment.

Use responsibly.

  • Start with short sessions (10–20 minutes)
  • Avoid use on open wounds, inflammation, or broken skin
  • Consult your doctor if pregnant or managing serious conditions
  • Children should not use without adult supervision

How the product works:

Our mats use rounded ABS plastic spikes to stimulate pressure points. The Premium Pillow is filled with organic buckwheat hulls, which gently mould to the body — perfect for under your neck, feet, or back, helping release tension more deeply.

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6. Transfer of Data

All payments and sensitive data are processed through secure third-party systems (like Stripe or Shopify Payments). Your information may be stored or transferred securely using industry-standard encryption protocols, and only when required for order processing or analytics.

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7. Security of Data

We protect your personal information through:

  • Encrypted checkout and payment processing
  • Secure access and storage systems
  • Limited internal access (only those who need to handle your order)

No system is 100% foolproof, but we actively monitor and improve our protections to stay ahead of threats.

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8. Your Rights

At any time, you can:

  • Request to see what data we have about you
  • Ask us to delete your data
  • Unsubscribe from marketing emails with one click

For data or privacy-related questions, just email us at: themayamats@gmail.com

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9. Updates to This Policy

This policy may be updated from time to time to reflect new legal standards or changes in our business. The latest version will always be available on this page.